— CAN CHRYSMELA WORK WITH SCREW POSTS

In general, Chrysmela works well on screw posts. But the threads on the posts may make it difficult to insert Chrysmela, and also may become less rigid and deep over time with the friction against Chrysmela’s precision internal mechanism.

If you find it not an issue, then you would enjoy Chrysmela. In fact, many of our customers have happily upgraded their screw backs to Chrysmela.

— WHAT IS CHRYSMELA EXTRA?

Chrysmela Catch and Chrysmela Extra are the identical earring backs. The only difference is the removable disc which is included in Chrysmela Extra for lift and support.

We introduced Chrysmela Extra for customers who are used to using a disc type earring back. Chrysmela is strong and secure enough alone to hold even your heaviest statement earrings. But some delicate earlobes may benefit from the extra support of Chrysmela Extra.

— HOW SECURE IS IT?

Chrysmela holds your earring securely at 2 points: First, wherever, however you are comfortable to gently “sandwich” your earlobe between your diamond and Chrysmela. While invisible, 3 micro ball bearings are working hard to hold tight onto the earring posts. So it may seem “normal” or “nothing special”, they are very secure. Secondly, if or when your earring gets caught with your hair or sweater and moves, Chrysmela firmly grips onto the little notch at the end of your earring post - this works like a safety net. Chrysmela stay locked until you unlock it.

— MY CHRYSMELA MOVES. IS IT OK?

Chrysmela’s secure design inherently makes it move slightly, depending on the material and size of your earring posts. More importantly, for your comfort. It is still secure, not broken. Earring posts sometimes vary in size, even for the same pair of earrings. So you may see one of the pair does not move, but the other moves slightly.

— ONE OF THE PAIR SEEMS TO HAVE LESS LOCKING POWER THAN BEFORE. WHY?

Just like eyeglasses or jewelry, Chrysmela needs cleaning periodically. Hair conditioners, sunscreen and natural skin oil may accumulate inside and may compromise Chrysmela’s strong hold. Please try the following method. We recommend to clean Chrysmela every 4-6 weeks, or more often during the summer months.

** How to Clean Chrysmela***
1. Soak in lukewarm water with a drop of mild soap for a few minutes. Use an ultrasonic jewelry cleaner for even better results.
2. Clean Inside Use a small size soft interdental brush (0.6 to 1mm: 0.8mm is best). You can find one online or at local drugstores. 1) Insert the brush just like an earring post. 2) Unlock Chrysmela, and pull the brush gently. Rinse and repeat 2-3 times.
Video

— I CANNOT REMOVE CHRYSMELA!

Your Chrysmela refuses to come out of the box, or off your earring? Chrysmela locks onto a post so securely that it needs to be “unlocked” before being pulled out of the box, or removed from the earring.

Slide the tip of your fingernail under the very top plate of Chrysmela, unlock it, and then pull it away, as described in the product brochure you received. Also, please watch the helpful video on this website. 

— CAN CHILDREN USE CHRYSMELA?

Due to our high-tech precision technology, in general, we’d recommend Chrysmela to anyone who understands the lock-and-unlock mechanism. But you'd know the best.

While Chrysmela is hypoallergenic, some earrings posts and base are not. That may trigger irritation, causing some small children constantly pull on their earrings. Chrysmela itself will not render earrings or posts hypoallergenic.

— I HAVE A STORE AND AM INTERESTED IN WHOLESALE.

Join the leading jewelers to stock Chrysmela. Please email us info@chrysme.la. In Japan, over 1,000 jewelers sell Chrysmela to help their customers enjoy wearing their favorite earrings everyday with peace of mind.