Your Chrysmela refuses to come out of the box, or off your earring? Chrysmela locks onto a post so securely that it needs to be “unlocked” before being pulled out of the box, or removed from the earring.
Slide the tip of your fingernail under the very top plate of Chrysmela, unlock it, and then pull it away. Also, please watch the helpful video on this website. You can find the video by going all the way to the top of this website. Then click the "UNLOCK" button.